3 Things to Look for When Picking a Water Softener Company

December 29, 2014

As with any investment, you want to make sure you get the most for your money when it comes to buying a new water softener system for your home. As a homeowner, there are some simple things you can do before you pick a company that can save you some potential headaches down the road. Consider this a really simple checklist to help make the decision easier on you. Here are three things to make sure you understand before picking a water softener company.

Customer Service

When it comes to appliances in your home, you want to make sure you’re going with a company that has a stellar record of customer service after the sale. The last thing you want is to pick a company that leaves customers high and dry the first sign of any problem arising. Hopefully your system runs effectively, efficiently and correctly for a long, long time. But if you do have an issue pop up and need a water softener repair, doing your homework on customer service ratings will come into play. Check Google reviews, Yelp reviews, Angie’s List or whichever review systems you’re comfortable with.

The amount of salt added to the water.

Not all water softeners are created equal. Some are incredibly efficient and require a minimum amount of salt to be added to your home’s water to get the level of water softness you’re looking for. On the flip side, other water softeners require more salt to reach that level of softness. This matters for a few reasons. One, it affects the amount of salt you’ll have to buy and number of times you’ll have to fill your system. But, perhaps more importantly, it could affect your health. There are some homeowners who can’t afford more sodium in their home’s water. So if you have particular dietary needs regarding salt, make sure you’re going with the most efficient water softening system possible.

Proper licensing

Finally, a professional water softener company should be a Class 3 water treatment specialist to install products in your home. You can simply ask for this information (a license number) before scheduling an appointment.

Trusted by San Antonio Companies and Homes

Kinetico Water Softeners are rated 4.9 out of 5 from 628 reviews.

Jonathan Myers

We're very glad we got this installed. The technician, Alberto, was very polite and thoroughly explained what he was doing and what we would need to do.

Kyle James

Alberto kept me informed on his arrival time. He was professional and exceeded my expectations concerning the install of the water filtration system. I also need to put a plug in for Tracy for her patience and skills at making things happen behind the scenes...a true unsung hero. They both deserve a raise!


I just had my system installed by Alberto and Jay, and I wanted to say that they rocked. Got it all in and gave me some instructions to follow, all while being determined to detail and professional. Thanks, fellas.